
1. What is Lucam Trade? ---------------------------------- It is a standalone organisation specialising in trading and advising in the pharmaceutical, medical, health and beauty categories, especially with respect to products, equipment and technical/non-technical services.
2. What are your important product categories? --------------------------------------------------------------- All products can be catered for within the pharmaceutical, medical, health and beauty areas.
3. How is the quality level maintained? ---------------------------------------------------- All staff have communication skills and clinical knowledge up-dates, thereby increasing their confidence. Pharmacists are always available to give support and play a vital role.
4. How do you pitch quality levels? ---------------------------------------------- Lucam trade is a social learning experience, during which all staff interact with other professionals within the group which encourages learning about products, services and the organisation.
5. How do staff recommend and advise? ------------------------------------------------------- We have found that customers value advice, knowledge, understanding and honesty, which has lead to trust. In the past we have stayed within OUR comfort zone and only supplied certain ranges. Now, we constantly strive to excel ourselves by continuous learning outside our comfort zone and entering new territories.
6. What do staff contribute? ------------------------------------ Staff have helped to stabalise, grow and solve situations within customer companies. The staff advice is making a difference - providing guidance, helping customer and increasing satisfaction, by advising, guiding and supporting individuals and organisations. Our sales are thriving, as well as our customers businesses!
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